Greetings!

Can You Admit When You Are Wrong Or Don't Know What You Are Doing?

I had an issue with my new laptop. I accessed the Dell customer service chat feature, only to be told 10 minutes into the chat that my problem had to be handled by a live person and should only take 10 more minutes to resolve.

I called. I was rerouted to the Philippines. The gentleman was nice and did the customer service things and said all the right things - he even told me my problem would be fixed 'in no time' and I would make my dinner plans.

He asked if he could take control of my PC to fix the problem quicker: 2.5 hours later, my computer wasn't fixed and he had messed it up even worse. I know what you are thinking - 'Why didn't you just tell him to forget it and then hang up?'

Two reasons: he had control of my computer and, tired of hearing me ask questions, he put me on hold while he wandered through my machine. After one hour, I asked him if he had any idea what he was doing, to which he said, "Yes, I am an expert!" He wasn't! I finally escaped and figured it out myself two days later.

The point is not terrible customer service, the point is humility. Whether a technical issue or a personal issue, can you actually admit with a humble heart when you are wrong or don't know what you are doing? Do you have that kind of courage or do you get defensive, make excuses or over-explain?

Try this (click here):